Last updated 16 August 2026
Not happy in the first 14 days? Write to us and we refund you in full, no questions asked. Playing and scoring on Dart Deck is free forever - Pro only adds analytics, and we would rather return your money than keep it from someone who is not getting value.
Within 14 days of any charge - your first payment or a renewal - email [email protected] and we will refund it in full. You do not need to give a reason.
This is deliberately broader than the law requires. Under EU and UK consumer law you agree at checkout that we may start supplying Pro immediately, which normally ends the statutory right of withdrawal for digital services. We honour the 14 days anyway.
Or simply email us and we will do it for you.
Outside the 14-day window we do not usually refund the current period, since you keep access until it ends. We will still make it right in these cases:
Beyond that, ask anyway. We would rather sort it out over email than have you raise a chargeback.
Yearly subscriptions are covered by the same 14-day guarantee from the date of charge, including on renewal. We email you before a yearly plan renews, so a renewal should never be a surprise.
Refunds go back to the original payment method through Stripe. Banks typically take 5-10 business days to show them. We do not offer credit or vouchers in place of a refund.
If we terminate an account for a serious breach of the Terms of Service - fraud, result manipulation, abuse of other users - we do not refund the remaining period. If we close your account for any other reason, we refund the unused part.
[email protected] - a real person reads it, and we aim to reply within two business days.